• Research Use Online
  • Not for Human Consumption
  • UK Laboratory Supply

Returns & Order Policy

Policy Overview

This Returns & Order Policy outlines the conditions under which orders placed with PeptideLabUK may be modified, cancelled, or returned.

All products supplied by PeptideLabUK are designated strictly for research and development use only.

Research Product Nature

Due to the specialised nature of research-grade compounds and laboratory materials:

  • Products are supplied sealed and clearly labelled for research use only
  • Items are not eligible for return once opened
  • Products must not be used for human or medical purposes

For safety and compliance reasons, we cannot accept returns of opened research compounds.

Order Cancellations

Orders may be cancelled only if:

  • The request is made before dispatch
  • The order has not entered fulfilment processing

Once dispatched, orders cannot be cancelled.

Shipping & Delivery

PeptideLabUK processes orders within the United Kingdom using secure, research-suitable packaging.

Tracking details are provided where applicable.

Delivery timeframes are estimates and may vary depending on courier services.

PeptideLabUK is not responsible for courier-r

Incorrect or Damaged Items

If you receive:

  • An incorrect product
  • A damaged item
  • A visibly compromised package

You must notify us within 48 hours of delivery.

Claims must include:

  • Order number
  • Batch reference
  • Photographic evidence of packaging condition

We will review and respond accordingly.

Refund Conditions

Refunds may be issued only where:

  • An order was cancelled before dispatch
  • A verified fulfilment error occurred
  • A product was damaged during transit (subject to verification)

Refunds are processed to the original payment method.

Processing times may vary depending on banking institutions.

Right to Refuse Orders

PeptideLabUK reserves the right to:

  • Cancel orders
  • Refuse transactions
  • Restrict supply

Where intended use appears inconsistent with research-only designation.

Research Use Reminder

All products supplied by PeptideLabUK are:

  • Not approved for human consumption
  • Not intended for medical or veterinary use
  • Not supplied for clinical application

Orders are placed with full acknowledgment of research-use designation.

Contact for Order Issues

Email: info@peptidelabuk.co.uk

All enquiries must relate strictly to order or research documentation matters.

For Research Use Only.

Products are supplied exclusively for laboratory research environments.